1. Information We Collect

1a. Information You Provide

• Account information: name, email address, and password when you register
• Profile information: creator name, platform handles, and content category
• Payment information: processed securely by Apple App Store or Google Play; we do not store your payment card details
• Communications: messages or feedback you send to our support team

1b. Information from Third-Party Platforms

When you connect your social media accounts, we may receive:

• Content performance metrics (views, likes, shares, watch time, engagement rate)
• Follower and audience demographic data
• Publishing history and content metadata
• Platform-provided analytics data

We only access data that you explicitly authorize through the relevant platform's permission flow.

1c. Automatically Collected Information

• Device information: device type, operating system, and app version
• Usage data: features used, screens visited, and session duration
• Log data: IP address, crash reports, and diagnostic information
• Cookies and similar technologies used to maintain session state

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Creator Coach App and its AI features
• Generate personalized content insights and recommendations
• Process your subscription and manage your account
• Send you product updates, tips, and service-related communications
• Respond to your support requests and feedback
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers: third-party vendors who assist us in operating the App (e.g., cloud hosting, analytics, customer support), bound by confidentiality obligations
• AI processing: your content performance data may be processed by AI model providers to generate insights; this data is used solely for that purpose
• Legal requirements: when required by law, court order, or governmental authority
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice provided to you
• With your consent: in any other circumstances where you have explicitly agreed

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or regulatory reasons.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you
• Correction: request correction of inaccurate or incomplete data
• Deletion: request deletion of your personal data
• Portability: receive your data in a structured, machine-readable format
• Opt-out: opt out of marketing communications at any time via the unsubscribe link in emails or through App settings
• Restrict processing: request that we limit how we use your data

To exercise any of these rights, contact us at privacy@creatorcoach.app. We will respond within 30 days.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Creator Coach is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us immediately.

8. Third-Party Links and Services

The App may contain links to or integrations with third-party services such as TikTok, YouTube, and Instagram. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you connect to.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that any such transfers comply with applicable data protection laws, including by using standard contractual clauses or other approved transfer mechanisms where required.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your CCPA rights, contact us at privacy@creatorcoach.app.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the App or by email and update the "Last Updated" date above. Your continued use of the App after the effective date of any changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Creator Coach Privacy Team
Email: privacy@creatorcoach.app